How Poorly Executed Learning and Development Strategies Can Backfire

How Poorly Executed Learning and Development Strategies Can Backfire

According to Harvard Business Review, 75% of managers across 50 organizations were dissatisfied with their company’s learning and development functions. With that statistic in mind, and the $359 billion spent on training in 2016, it’s essential that your company’s learning and development program is developed properly. As a business owner, you probably know you should start implementing a learning and development program. 

There are a few missteps you may take when implementing your learning and development program.

Purpose

Developing a purpose behind your learning and development program is essential. These programs can be a huge benefit to your employees when they are driven by a greater purpose. It’s been shown that if you don’t apply the knowledge you are learning, you will not retain it nearly as well as that which is applied.

As you begin discovering the purpose behind your learning and development programs, think of ways your employees can use their new knowledge in their daily activities. 

How Poorly Executed Learning and Development Strategies Can Backfire

Timing 

Timing is vital to executing an effective learning and development program. When employees can apply their learning to their real-world situations it strengthens their ability to retain that information. Align your learning and development programs with the events that take place in your employees’ career journeys.

Content

Everyone knows that it’s easier to learn something that you’re actually interested in. If your employees are being grouped into generalized learning and development programs that have nothing to do with their role, your hard work and money will be going to waste. 

How can you change your learning and development process to enhance your business?

Getting started is often the hardest part. How can you begin creating a personalized, all-encompassing, need-driven learning and development program? Start small.

Begin by introducing 20% of knowledge that gets utilized 80% of the time. Once your employees have mastered that 20% in your program continue to build upon it.

As you continue to build out this program, ensure you are providing real-world examples of how to apply this knowledge. Real-world projects in a workshop format can help apply learning in real-time with a short feedback loop that leads to better business outcomes and encourages real development in your employees. 

You should also tailor your programs to the individual who is taking them and their specific role. Today’s technology provides an avenue to personalize training based on individual employees’ performance. This helps you tailor your program to each specific employee’s needs, learning style, and delivery method.

Lastly, encourage peer learning. Studies show that when humans teach one another they learn in a better, more rapid way. This also helps encourage a productive company culture, where employees help one another improve. 

As your learning and development program gets off the ground, you need to assess its effectiveness. Ask yourself a few questions that give you insight into the business outcomes resulting from these programs. Some questions to ask yourself should include:

  • Did the new training program improve sales?
  • How do the results compare to your best competitors?
  • Have your experiences decreased turnover? If yes, does the result of more training hours lead to an increase in sales? 

At Culture Works, we believe in the power of learning and development for your employees. Our learning and development programs ensure your employees are moving forward in their careers with your company. Contact us today to see how we can help craft a learning and development program that works!



Understanding Furloughs and Layoffs During COVID

Understanding Furloughs and Layoffs During COVID

It seems as if the COVID-19 business shutdowns are far from over. With a new strain of COVID-19 appearing in the United States, it’s safe to say that employers should be prepared for potential shutdowns. After all, in December 2020, employers are said to have laid off upwards of 140,000 employees. 

With that being said, as an employer, it’s important to understand what direction you should go in terms of furloughs and layoffs regarding your workforce. In some cases, furloughing employees might be more beneficial for both you and your employees. 

What is a furlough?

Furloughs reduce the hours, days, or weeks employees are allowed to work. These typically last a finite length of time. Businesses can opt to furlough employees for specific amounts of time and conditional, and they can require employees to use accumulated PTO during their furlough time period. Most companies notify employees that their furlough will consist of unpaid time. 

Furloughed employees typically retain their employment status, rights, and benefits. On the other hand, laid-off employees are no longer considered employees, and they lose their benefits and protections. 

There are a few differences in the way employers set the terms for hourly (nonexempt) workers furloughs and salaried (exempt) workers furloughs. The Fair Labor Standards Act provides guidance on when exempt vs. non-exempt staff members must receive pay. 

Understanding Furloughs and Layoffs During COVID

Hourly employees

For hourly employees, furlough reductions can include fewer hours per day, fewer days per week, and weeks to months on furlough. The terms of the furlough can impact any or all the hours they would normally be paid for. 

Salaried Employees

Salaried employee furloughs require blocks of at least 1 week each. Under the Fair Labor Standards Act, salaried employees receive pay for any week in which they perform work, regardless of the number of hours they’ve put in. Therefore, the only way to furlough these employees is to furlough for blocks of full weeks at a time. 

Layoff

A layoff can be temporary or permanent. Layoffs typically leave employees uncertain whether or not they will be returning to work, therefore they might look for work elsewhere. Their rehire is not guaranteed, and layoffs can lead to low employee morale when and if they return. 

Paid Time off

In the case of a furlough, there is no requirement for employers to pay out any accumulated time off they’ve earned while furloughed. Employers are able to allow their employees to use their PTO during a furlough, but that might defeat the cost-saving purpose of the furlough. 

A layoff, on the other hand, is required to be paid any accumulated paid time off they have earned in their final paycheck. Because there is a potential these employees will not be rehired, they receive their PTO. Federally, there are no requirements to pay accumulated time off, however many states require employers to give employees any time they’ve earned. 

Collecting Unemployment 

When you are laid off, you are able to collect unemployment as you look for another job. Under the CARES Act, employees who have been impacted by the COVID-19 shutdowns are eligible for unemployment compensation. 

Typically, those who have been laid off need to prove that they are actively searching for work, however throughout the ongoing global pandemic, these requirements may be more relaxed. Furloughed employees will likely not have to prove they are looking for work, as they are still technically considered employees. 

How long can employees remain furloughed?

Employers are able to determine the terms and length of the furlough for their employees. They are allowed to set reduced hours, days, or weeks based on their specific company needs. Typically employers consider the expected length of the downturn, the reserved funds on hand, and how long they can maintain operations with limited income. 

Healthcare benefits

The impact on healthcare benefits for furloughs compared to layoffs is important to understand. With the heightened focus on health and wellbeing in the wake of a global pandemic, it’s important to understand what each implies. 

Furloughs

A furlough does not fall under COBRAs qualifying event requirement for an employee to change their healthcare coverage. If an employee is still employed by a company, technically they should not have lost their access to group coverage. 

As organizations furloughed employees, they typically continue to cover them under group plans. Some companies are even paying employee contributions to help employees throughout this challenging time. 

It’s important to note that many plans clearly disqualify employees with reduced hours from coverage. As an employer, it’s important to discuss the terms of their policy with the provider and work to amend the plan if possible. If that’s not possible, it’s important to designate the furlough as a reduction in hours, so your employee can qualify for COBRA and receive new healthcare. 

Another aspect of healthcare to consider deals with ACA compliance. Employers with 50 or more employees are required to offer coverage to 95% of their full-time, or full-time equivalent workforce. Furloughs will likely affect full-time equivalent status for employees, moving them to part-time. 

A furlough or mandatory leave could trigger an ACA employer penalty if the employer terminates group health coverage. Terminating group health coverage may cause an employer to go below the threshold of providing affordable coverage to 95% of full-time employees.  COBRA coverage must remain affordable in order to avoid an ACA penalty, which may require an organization to subsidize part of or all of the employee portion of coverage.

Layoff

Laid-off employees are no longer considered employees, therefore they are no longer eligible to receive group benefits. Employers must notify employees who have been laid off of their rights to continue coverage under COBRA.

Understanding the implications of a furlough versus a layoff is essential to the success of your business. While there are many logistical aspects to this decision, you should also consider the morale of your team. When the time is right for employees to return how will you help them through the process? 



What Are the Elements of a Successful Recruiting Strategy?

What Are the Elements of a Successful Recruiting Strategy?

Recruiting top talent is one of the foundational steps in crafting your company culture that serves your company’s purpose. Implementing this step in a thoughtful, effective manner is essential to your success as an organization. At Culture Works, we understand that your people make up your organization, and it is essential that your people are working toward greater business success. 

In order for your recruiting strategy to be effective, you must hire employees who are in alignment with their role and your organization’s values. This starts way before you receive your first application. Let’s walk through the essential elements of a successful recruiting strategy. 

Creating a cohesive brand presence. 

Before you receive a potential new hire application, it is essential that your business embodies its values and displays them to potential employees. Employer branding is an important part of your proactive recruiting strategy. This means actively posting culture and values-centered posts on your blog and on social media. How will potential employees know what your company is about if you don’t show them?

Finding your applicants 

What Are the Elements of a Successful Recruiting Strategy

Once you’ve nailed down your brand message across platforms and within your community, it’s time to start looking for your ideal candidate. Ask your leadership team what their ideal candidate looks like. From their responses, craft a persona that matches their wants and needs. Now, you can begin to find similar people on social platforms, within your database, and within your community. 

Once you’ve found these ideal candidates, it’s important to reach out to them! Figure out what they are looking for in a company, and what role might be best suited for them. We’ve seen this proactive recruiting strategy be extremely effective for our clients, but we’re not finished!

As you’re searching for potential candidates, it’s also important to continuously build a talent pool. At Culture Works, we utilize our vast talent network to help our clients hire employees who align with their values and needs. 

Consider the candidate experience

While yes, you are evaluating candidates during the recruiting process, they are also evaluating you, as an organization. Your recruiting strategy should aim to make the candidate experience easy, clear, and enjoyable for all applicants from start to finish.

This begins with the position description. Ensure your description of the role is accurate and detailed surrounding your needs as a company. Interviews and outreach should be personal and should show the candidate what it’s like to work with your team.

Ask specific questions related to the candidate that shows you’ve taken an interest in their application. It’s important to be honest and upfront with all candidates. It’s important to let them know if they are a good fit for the role.

Check their references

Sometimes when you’re so excited to get a role filled you bypass checking the candidate’s references. While you might think this can be an overlooked step, their references actually provide valuable information. It can be the difference between hiring an honest, hardworking, and qualified employee, or hiring a problematic, dishonest, and fraudulent employee. 

A candidate’s references can offer some hidden truths about your candidates, that you may not get otherwise. Getting an outside perspective is essential to your success.

Hiring and Onboarding

As you begin the hiring process, ensure you share a clear start date, salary, benefits, and other details related to their role. 

You’ve made it to their start date, yay! Now the real employee retention begins. The onboarding process is an important final step in crafting an effective recruiting strategy. Good onboarding can get your new hire started on the right track.

Make sure training documents, presentations, and paperwork are ready for them on their first day. Once they’ve started training ensure they feel comfortable asking the team questions.

Hiring new employees can be one of the most exciting times for a company! Ensure that your organization is set up for success with a recruiting strategy that ensures value and role aligned employees. At Culture Works, we understand the importance of your company culture, and we want to help ensure it remains intact. Contact us today to see how our recruiting specialists can help your company grow!



How Learning and Development Can Transform Your Company Culture

Are you debating if your company truly has a positive culture, one that implements Learning and Development? Read our blog to learn the 5 signs that your company does have a positive company culture

It is not enough for a company to say it invest in its company culture. Creating a healthy workplace environment is a process that takes time and commitment. A factor that is often forgotten with any process is that learning new skills is essential to change. With learning comes vulnerability.

So, let’s chat about the power of learning and development within the workplace.

What Is Learning and Development? 

Learning and development (L&D) is an HR function: “a way of accruing value in employees that involves evaluating staff for potential and then developing it… on-boarding new staff and honing the skills of current employees.” 

How is this accomplished? 

By “using appropriate curriculum and techniques such as coaching, individual and team training, and staff assessments. Learning management systems also increase employee engagement.”

To reiterate the importance of L&D, we acknowledge that, “The term ‘learning’ often applies to immediate teaching, and ‘development’ has a longer-term connotation.”

Why Learning and Development? 

Culture Works acknowledges that part of our impact is through: 

  • Purpose
  • People
  • Process. 

The process means that we align HR and operations to simplify internal processes. We drive results by implementing HR infrastructure upgrades which are the building blocks of aligned organizational culture and business goals.

Learning and development are creating specific skills and connections that stay with employees when they leave the office for the day. Learning and development, in the long run, boost company culture while also improving the bottom line. L&D programs, in short, benefits employees and the company as a whole.

Creating a positive work environment with L&D

The news of the Great Resignation affecting all industries right now has pushed for more active implementation for positive company cultures in the workplace. There are ways to improve positive company culture with L&D. 

Utilize KSAs, not KPIs

In order to be a company that values a learning culture, you should put more emphasis on KSAs (knowledge, skills, and abilities) rather than key performance indicators (KPIs). Employees should be encouraged to better themselves in order to contribute to the greater success of the business. 

It’s important for employees to understand that learning and experimenting with new skills in the workplace is encouraged as well as expected. Empowering employees to take the initiative in their development is one of the best ways to help your employees and your company grow. 

Continually measure and adapt

In everything you do, it’s important to assess the results. These assessments will give you the information you need to build a better program and keep your employees motivated. 

Employee surveys are a great way to assess your efforts. Start with an assessment to establish benchmarks in areas like knowledge and performance. Once you have the base assessment, you can base your further efforts on the evaluation. These will help you uncover the impact of the program on retention, internal mobility, business results, and other factors that lead to success. 

It’s also important to assess employee responses to your efforts. Are employees taking advantage of the provided opportunities? Are they utilizing the online resources? If not, you may need to change course. 

Engage your middle management

It is said that company culture changes start from the top down, and while that is true (without high-level buy-in any culture initiative will fail), it is also essential to engage your middle management. If your mid-level managers do not understand the importance of learning and development, their direct reports will never completely buy-in. 

Middle managers need to know that the learning and development programs are designed to help keep employee skills up to date, and prepare their employees for potential growth opportunities. 

Managers can serve as a mentor to their employees, performing the training programs, and following up after. When employees take the time to develop new skills, it makes them better contributors to the team and gives them the opportunity to act as team players. When managers understand this, they will buy-in.

Recognize the difference between skills and behaviors. 

Understanding the difference between skills and behaviors will help you tailor your programs to ensure employee success. Skills are typically straightforward to learn and can be easily transferred in an online teaching environment. 

Changes in behavior are more complex. How people act in specific circumstances, like high-pressure situations, is more challenging to teach. Teaching the ‘why’ behind behaviors helps to promote a greater learning environment. You must teach your employees how you would like them to conduct themselves in the workplace. Part of this teaching process is modeling the behavior you’re actively encouraging your workforce to implement yourself

For example, if you have a collaborative, candid environment, you would do well to give employees the skills to be candid, accept honest feedback, and collaborate with teams. Understanding how your corporate culture meshes with your employees’ communication styles will define your company’s overall approach to learning. 

Are you debating if your company truly has a positive culture, one that implements Learning and Development? Read our blog to learn the 5 signs that your company does have a positive company culture