are you re-onboarding your staff?

Are you Re-onboarding your Staff? If so, how?

Many companies have made the decision to begin furloughing and laying off employees in the past five months. As businesses begin the process of returning to a new normal, leaders must consider the approach they are taking to bring those employees back. To maintain a positive company culture and keep your employees loyal to your company, you must go about this carefully. Are you re-onboarding your staff? If so, how?

At Culture Works, we have thought about this process extensively, so here are a few things you should begin considering if you ‘re-onboarding your staff.

Who are you bringing back?

To start, you need to decide who to bring back to the company. Initially, you may not be able to return all of your employees to work. However, there may be some legal implications associated with not returning all employees. Employees who feel their employer’s decision not to return them to work is contingent upon their membership in a protected class can bring about a disparate treatment claim. Employers may also receive disparate treatment claims if their decision-making process has a negative impact on protected class employees.

Are you re-onboarding your staff when you reopen_ (1)

So, it is extremely important that you take care as you begin to craft your plan to bring employees back. You may want to put an explanation of the business conditions, the number of employees, their skill sets, and selection criteria you use to determine who you are bringing back. Once you’ve decided who to bring back to work, run a statistical analysis to ensure members of protected groups have the same opportunity.

Do you have a return to work notice?

You may want to consider preparing a notice to send out to any employee who has been laid off or furloughed. This helps you establish a written record that you sent an offer for that employee to return to work. In this notice, you should include the date you expect them to return and return to work instructions. As well as any notifications regarding changes to wages, hours, or deductions from pay. You may also want to include the ways you are making the physical workspace safe for employees to return.

What are your safety protocols?

Businesses have had to rethink their physical workspace to accommodate health guidelines. You should consider social distancing guidelines, employee training, disinfection protocols, providing PPE. While also informing employees of the implementation of screening protocols for both employees and visitors. You should also give clarity on how to handle those who get sick, get symptoms, or are exposed to COVID-19. You must communicate these new safety protocols with your employees to ensure they understand how you are working to keep them safe, and how they can assist in this process.

Are there additional policies needed?

Consider how you may want to alter leave and attendance policies, as employees may need to stay home with their families. You may want to consider extending your work from home policies for those employees who are high risk, or need to care for their families. Lastly, you may want to alter policies surrounding travel, work meetings, and visitor screening. For more information, check out our article ‘Have you updated your Employee Practices Handbook?’ 

Do you need to re-run your background checks? 

Certain industries might be required to re-run background checks when they return their employees from a furlough or layoff. If you are one of these industries, be sure to ask your employees for their consent to perform an additional background check, even if you have their consent from their initial hiring.

Are you reinstating vacation, PTO, and sick leave benefits?

You need to decide whether or not a rehired employee receives the accrued vacation and PTO from before their furlough or layoff. As far as sick leave is concerned, there are state and local rules for you to follow. Some states have mandatory sick leave laws that require rehired employees to receive their accrued sick days if it has been less than 9 months. Consider adjusting your sick leave policies to encourage those who are sick to remain home. 

As you continue to navigate this uncertain time, we understand there may be a lot on your plate. At Culture Works, we want to help! Our team helps to operationalize your culture to ensure you have engaged employees who create success for your business. Want more information? Contact us today!



employee practices handbook

Remember your Employee Practices Handbook? Have you look at it since the start of COVID? Be honest… 

We understand that there has been quite a lot going on over the last few months. There’s a lot to think about, are customers going to come back to your business? What about employees? Where can you cut costs to stay profitable? We get it, rethinking your employee practices handbook may not be your first priority… but it should be.

Your physical workspace will not look the same, as you invite employees to come back to work. Consider this, your employees are likely confused and concerned about returning to physical workspaces, and they need guidance to feel safe and cared about within your organization. 

As you begin to consider bringing employees back into your physical office, you will need to make a few changes to your employee practices handbook. 

Here are a few things you should be updating…

Have You updated your employee Practices handbook since the start of COvid_ (1)

Attendance Policy

Consider updating your attendance policies. You should update remote work guidelines, which include guidance based on how employees should communicate with their team, track hours, and protect the company’s information. Capacity limits also might need to be updated–who will work from home? How many people can be in the office at one time? Lastly, consider refining your travel policy to limit the amount your employees must travel for work, and how employees should travel if it cannot be avoided.

Company Culture and Values

Next, you should consider the Company Culture and Values portion of your Employee Practices Handbook. Use this area of your handbook to remind your employees that their health and safety is your top priority. Communicate the steps you are taking to keep them safe, and outline the new processes and procedures in place to ensure their safety. Further outline and detail these procedures in the ‘Workplace Safety’ section of your handbook. 

Workplace Safety

The Workplace Safety portion of your handbook should be updated with everything you are putting in place to ensure your employee’s safety. Outline the ways you are implementing social distancing, how to handle in-person meetings, your limitations on communal space, facility updates, customer capacity limits, hygiene recommendations, your COVID-19 testing policy, and what to do when an employee gets sick on the job. 

Leave Policy

Aside from the physical ways you are protecting your employees, you should also update how your leave policies are updated to keep employees safe. There have been multiple federal emergency legislation to update laws and regulations surrounding employee leave. Update your policies within the workplace to ensure employees who do not feel safe returning to the workplace can find other ways to work away from the office.

Equal Opportunity Employment and Conduct-Behavior Sections

Lastly, consider updating your Equal Opportunity Employment and Conduct-Behavior sections. Your Equal Opportunity Employment Policy should include a statement providing reasonable accommodations for qualified individuals in accordance with ADA guidelines. You may want to update this statement to include policies for employees who may be part of vulnerable populations in relation to COVID-19. Your Conduct and Behavior section should be updated to include prohibiting the harassments or discrimination of employees who have been sick or are exhibiting COVID-19 symptoms. 

So, have you updated your Employee Practices Handbook since the start of COVID? If not, now’s the time.

We know there’s a lot to do as you continue to move forward with your business during this uncertain time. We want to help. Our experts in culture operations can help your HR department optimize company culture throughout your organization to create engaged and successful employees. Contact us today to see how we can collaborate with your company to create a brighter future!



Kristi Pastore CEO of Culture Works

At Culture Works, we understand that leadership is one of the most important ways to foster great culture. Our fearless leader, Kristi Pastore, is one of the best examples of creating a community to drive success throughout our company. So, we’ve decided to give you a little insight into what inspires her and how she’s gotten to where she is, CEO of Culture Works. Here’s our CEO Spotlight with Kristi Pastore:

CEO Spotlight Kristi Pastore

Q: What is one fact about your education or upbringing that few people know?

A: My work ethic, and the emphasis I place on it, comes from my mom. Growing up I watched her work her ass off to build her business. She was the co-owner of a weed control company, but was always working two or three jobs at once. Her work ethic is inspiring, she did everything she possibly could to provide for us.

I grew up on an 80-acre ranch in Northern California. When I was younger I helped tend to the ranch. My neighborhood consisted of chickens, ducks, a horse, go-carts, motorcycles, ponds, a garden, lots of forts, and a few rescue and family dogs (a pack of 25 to be exact). 

I loved how I grew up, and I appreciate everything that it taught me; the importance of hard work, the value of a home-grown lifestyle, and so many unforgettable memories. 

I entered the workforce at the age of 13, selling oranges at the swap meet. After that, my resume gets a little more robust, here’s a short breakdown:

  • Cleaned houses
  • Flipped burgers at Carl’s Jr
  • Made Subway sandwiches
  • Ran a video rental store
  • Waitressed
  • Made computer chips
  • Served on a hazmat team
  • Held numerous sales positions
  • Became a U-Haul reservation manager
  • Tended bar
  • Guided model home tours
  • Was a facilities manager
  • Worked as a receptionist
  • Was a financial services marketing rep 
  • Worked as a financial services assistant for accounting, management, and operations.

Just to name a few…



Do I have to wear a mask all day?

Navigating mask mandates, employee concerns, and reopening protocols can be intimidating for any business owner. People have different views when it comes to how reopening should be implemented, so trying to please everyone is an uphill battle. The most important thing to keep in mind is the health and safety of your people. Addressing issues with compassion and empathy is the best way to handle concerns regarding new guidelines. 

Change can be challenging, over the last few months, we have all experienced enough change to last 10 years! So, as you begin to welcome your employees back into the office, consider where their mental health might be with the fear surrounding the virus. How can you ease their anxiety and help them through this challenging time?

Start your reopening process by asking yourself a few questions…

Who is required to wear masks? When should they be worn? Is an employee allowed to remove their mask when they are in their office, at their desk, or in a cubicle? Can employees remove their masks to speak on the phone? Be sure to make the guidelines clear so everyone understands how their contribution will slow the spread.

Will your business provide masks to all employees? Some state and local governments are requiring employers to provide masks. Even if it is not required, it is still encouraged to offer masks to those employees who may not have one or may forget their mask at home. When you provide masks, you are not only ensuring everyone has access to PPE, but you are also ensuring your message is consistent. You want to ensure the safety of your employees, and providing PPE protection aligns with that.

Do i have to wear a mask all day?

Furthermore, something to consider, are you requiring all visitors, whether they are a client, customer, or other members of the public to wear a mask when on company property? This might further support your greater message of keeping your company safe. 

Be sure to train your employees on the proper ways to wear a mask. The CDC guidelines require people to wash their hands prior to putting their mask on, place the covering over the nose and mouth and secure it under the chin.  In order to effectively limit the spread of germs, you must ensure your employees know how to wear their protection. Remember, if you require your employees to wear face masks, you must train them on how to use them.

What about those who resist wearing a mask? First, consider why they are resisting the use of a face mask. Do they have health issues that may make wearing a mask unsafe? Do they have asthma, or a trauma-related reason? Think creatively on how to support that employee through these new guidelines. Try offering a protective device that is not a mask, like a face shield. You could also give them the option to work isolated from others, or opt for an extended period of leave. 

The most important thing to consider when reopening your business is the health and safety of your employees. As we all continue to navigate these new guidelines, work to think creatively about solutions, and come at every potential issue with compassion and empathy in mind.



"OMG I love you" is not a recruiting process

Have you ever met someone and just instantly clicked? You leave thinking this is the best conversation you have ever had. You bond about vacation spots, music, shared likes and dislikes. How could they not be the best employee you’ve ever hired? Well… they might not be.

purpose and profit

When you think about profitability and productivity there’s a “p” word you may have overlooked… purpose.  

Consider your favorite brands. Why are you loyal to them? Take Airbnb for example, their mission is to “help create a world where you can belong anywhere and where people can live in a place, instead of just traveling to it.” They have lived this mission by implementing purpose-centered programs to donate to nonprofits that help people who have been affected by disasters, conflict, or critical illness.  As a host, you can choose to donate a portion of your profits, and as a company, Airbnb has donated over $20 million to help those in need of housing.

fostering innovation

Innovation in companies is what makes most companies successful. Most people think of innovation and they think of a fun, creative culture that is always trying new ways to do things. But that can be quite off of what it actually is. Innovation takes a lot of hard work, and a willingness to fail and start again– from scratch.

empowering employees

At the center of great companies are great employees.  In order to create great employees, you must motivate and inspire them to become better. Some leaders feel as though they have to make all the decisions regarding their company, but that’s not the case. As a leader, it is your responsibility to empower your employees to continue to grow as both employees and people. This begins with trust.

purpose into strategy

Determining the purpose of your business is one of the most important things you can do. Your company’s purpose should inform the decisions you make to move your organization forward. Developing a purpose can be challenging, and acting on that purpose proves even more difficult. How can you turn your company’s purpose into strategy?

leadership development

Leadership development programs are essential to creating a workforce that grows and thrives as a team. Implementing a strong leadership development team allows employees to feel important, and for your company to have the best leadership possible. When you develop these programs to align with your purpose, you create leaders centered around the central goals of your organization. Here are a few steps to take to develop a great leadership development program:

Count me in!

Practical steps you can take to make your company culture (and yourself) even better.

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